Terms & Conditions

Privacy
  • All personal information provided by customers during shopping process are confidential and will not be released to other party. It will only be used for the purpose of processing your order.
Order
  • All orders must either be made via our website (using the shopping cart system) or email or facebook (using private message). Please note that we won't entertain calls for order inquiry.
  • Please thoroughly review the Order Confirmation email (which contains invoice, recipient information and payment details) in order to avoid complications in the future. Kindly notify us of any mistakes and problems by replying to that particular email.
Price
  • All prices are quoted in Ringgit Malaysia (RM).
  • Prices shown in the website are not inclusive of delivery charges.
  • Price for each customized order varies, depending on complexity of the design, raw material used and time needed to complete the order. Since the whole process is rather time-consuming and complicated, the price for customized order is a bit higher compared to our ready made designs.
  • The delivery charge is determined based on weight and volumetric calculation (i.e. dimensional weight). Shipping charges is based on the dimensional weight of the shipment when the dimensional weight exceeds the actual weight.
Payment
  • Currently, we only accept payment through CIMB and Maybank.
  • After payment has been made, please email the transaction proof or details (time, date, amount, bank) for verification. Your order will be processed based on the order queue once the payment is verified
Delivery
  • We offer three option for shipping, i.e. PosDaftar (for smaller item only), Poslaju and Parcel (for bulk item). Under normal circumstances, the delivery standard to Semenanjung Malaysia are as follows:
    • PosDaftar: 3-5 working days
    • PosLaju: 1-2 working days
    • Parcel: 3-7 working days
  • If your order has not been received within the specified time-frame, please contact us at stitchnknot@gmail.com. Otherwise, your package is assumed to have been delivered.
  • Please note that during exceptionally busy periods (Eid ul Fitr, Chinese New Year, Christmas and etc), it will take a few additional days for your parcel to arrive. 
Reservation
  • Reservation for ready-made item is valid for 3 working days. If payment is not received within 3 working days upon order conformation, the sale is cancelled (unless you notify the late payment beforehand).
Refunds & Exchanges
  • All purchased items are not exchangeable or refundable without valid reasons. We will not be responsible for any lost or damage that might occur during delivery.
Feedback
  • We wholeheartedly welcome any comments & suggestions to further improve our products and service. Kindly email your feedback to us at stitchnknot@gmail.com.
Color Disclaimer

  • We've tried to accurately represent the colors of products shown on this website. Due to the inconsistencies between monitors, the color seen on your screen may not reflect the actual colors of the product. When placing your order, you are acknowledging this fact and waive any claim of dissatisfaction due to color.